Roveck Home Services (“Roveck,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request an estimate, schedule a cleaning, or contact us.
1.Information We Collect
We may collect the following information when you interact with us:
- Contact information: Your name, phone number, email address, and service address.
- Service information: Window counts, property details, requested services, scheduling preferences, and other information needed to prepare an estimate.
- Payment information: Information necessary to process payments through our payment providers. We do not intend to store full payment card numbers or security codes on our own systems.
- Website information: Technical information such as your browser type, device information, website usage, and cookies, if applicable.
Please provide only the information necessary to request or receive our services.
2.How We Use Your Information
We may use your information to:
- Prepare and provide estimates.
- Schedule, confirm, and perform cleaning services.
- Contact you about appointments, service updates, and questions.
- Process payments and maintain business records.
- Respond to complaints and resolve service issues.
- Improve our website and customer experience.
- Send promotional messages when permitted by law and, where required, with your consent.
- Comply with applicable legal obligations.
3.How We Share Information
We do not sell your personal information in exchange for money.
We may share necessary information with trusted service providers that help us operate our business, such as website hosting providers, appointment scheduling platforms, payment processors, and business communication services.
We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer.
We do not authorize third parties to use customer information for purposes unrelated to their services to us.
4.Cookies and Website Technologies
Our website or its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, or support advertising.
You can manage cookies through your browser settings. Certain website functions may not work properly if some cookies are disabled. Where legally required, we will provide appropriate notice and obtain consent for nonessential tracking technologies.
5.Data Security and Retention
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure.
No website or electronic storage system can be guaranteed completely secure. We retain information for as long as reasonably necessary for service delivery, business records, dispute resolution, and legal obligations.
6.Your Privacy Choices
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain data processing activities.
To make a privacy-related request, contact us using the information below. We may need to verify your identity before responding.
We will handle requests in accordance with applicable law.
7.Children's Privacy
Our website and services are intended for adults arranging property services. We do not knowingly collect personal information directly from children under 13 through our website.
8.Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their policies before providing personal information.
9.Changes to This Policy
We may update this Privacy Policy as our business, website, or legal obligations change. Updates will be posted on this page with a revised effective date.
10.Contact Us
For privacy questions or requests, contact:
Roveck Home Services
Phone: 830-216-3608
Email: info@roveckhomeservices.com
