Cancellation and Rescheduling Policy

We ask customers to provide at least 24 hours' notice when canceling or rescheduling an appointment.

You may contact us by phone or through the contact method provided in your booking confirmation.

There is no cancellation fee for appointments canceled at least 24 hours before the scheduled start time.

If you paid in advance, any eligible refund will be handled according to the payment terms and applicable law.

If you cancel with less than 24 hours' notice, we may request a reasonable cancellation fee of up to $25 to compensate for the reserved appointment time and associated scheduling costs.

Any cancellation fee will be disclosed before you confirm your booking. It will not be charged unless the applicable fee was clearly disclosed and accepted when you booked, and the charge is otherwise permitted by law.

If we arrive at the agreed time and cannot perform the service because no one has provided necessary access, the property is inaccessible, or the customer is unavailable when their presence is required, we will attempt to contact the customer.

If the appointment cannot proceed, it may be treated as a late cancellation. Any applicable fee will be subject to the disclosure and approval requirements described above.

We will not charge a no-show fee when we are responsible for the failure to perform the service.

Customers may request a new appointment time by contacting us.

Rescheduling requests made at least 24 hours in advance will not incur a fee. Requests made with less notice may be subject to the late-cancellation terms above if the original appointment cannot reasonably be filled.

New appointment times are subject to availability.

We may reschedule appointments because of rain, lightning, high winds, unsafe working conditions, or other circumstances that could compromise employee safety or service quality.

When Roveck Home Services initiates the rescheduling, the customer will not be charged a cancellation fee. We will work with the customer to arrange another available time.

If a deposit or advance payment is collected, the applicable terms will be explained before payment.

Refunds for canceled services, deposits, and services not performed will be handled according to the booking agreement and applicable law. We will not retain payments in circumstances where retention is prohibited by law.

Please contact us as soon as possible:

Please provide your name, scheduled appointment date, and service address so we can locate your booking.